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Ordering and Shipping Information

Thank you for shopping at www.gknives.com    WE SHIP WORLDWIDE

  • PAYMENT

Payment Options: Credit card, VISA OR MC, or Paypal for online orders.   Sorry DEBIT will not work.

Credit Card: If paying by credit card, please note that your credit card will ONLY be charged once it ships. Visa or Mastercard credit cards only (no debit).

 

  • SHIPPING

All flat rate Quotes provided are for Canada Post Expedited, which is generally the cheapest for shipping.

Shipping Method (Canada Post)Cost 

Canada Post Expedited (3-6 business days after order ships)
Tracking number included

 

Flat rate Quote provided when ordering - actual cost will be adjusted at time of shipping when box value, weight and dimensions are entered into Canada Post  

Canada Post Xpresspost (1-3 business days after order ships)
Tracking number included

 

Email or Call for quote  

FedEx Priority Overnight (1-2 business days; no Po Box after order ships)
Tracking number included

 

Email or Call for quote  

Canada Post Priority Overnight (1-2 business days after order ships)
Tracking number included

 

Email or Call for quote  

 

The basic flat rate quoted is cheapest Parcel Post Insured, once the parcel is packed/weighed/submitted to Canada Post your ACTUAL shipping charge will be added to your order, sometimes lower, sometimes higher, the quote is just a quote to give you an idea. All orders are shipped insured and traceable.

Tracking Number: You will be emailed a TRACKING NUMBER the day the shipment has been processed so that you can track the package. Once you have your tracking number, you can track your parcel at www.canadapost.ca.

Shipping Times: Within Canada appromiately 1 week or less to most destinations - basic shipping.

To the USA, approx a week but pending customs - basic shipping.

Internationally, usually takes 2-3 weeks but can take up to 60 days with cheapest shipping but pending customs.

For faster service, make note on your order or email us or call us immediately before your order has been processed and a faster/more expensive shipping option can be obtained.

Turnaround: Orders are normally shipped out within a few days of being received, however if you are in a rush or need by a certain date, get in contact with us incase we are out of stock etc.   If items are CUSTOM or out of stock, additional time will be required.  If you have not received a tracking number after a week, please email or call to ensure your order was received or to check on delivery times.

Rush orders: If you are in a rush to receive an item, it is best to call in your order.  If you do order online, make note in the Comments box that you need the item by a certain date and one of the staff will get back to you with a rush shipping charge quote as shipping will definitely be higher. Staff would also have to check to see if we even have the item in stock or if it would have to be made up.  Usually rush shipments go Expresspost, UPS or Fedex Courier.

If you need to contact us, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Toll Free number during business hours: 1-888-756-4837.

 


Return Info: No returns on shipping charges.  Returns/exchanges on new first quality unused items only.  No returns/exchange on Final Sale items such as seconds or discontinued items sold at a discount.  If items come back as "Refused" or "Undeliverable", a 10% restocking fee may apply and new shipping charges will apply if resending it.

  • If sending back from USA or International: All parcels must be clearly marked on the outside/customs papers "Goods being Returned to Manufacturer/Free Domicile" to avoid duty and tax being deducted from your return.  Collect or CODs will be refused.  Items may be subject to a restocking fee.  The invoice must accompany the return. If returning for a warranty issue, please follow the instructions on the Lifetime Limited Warranty sheet that came with your purchase.
  • TAXES

Taxes are charged depending on the destination of shipment. Taxes are charged based onprovince.

There are no taxes charged on orders leaving Canada.

 

Please note: Any claims for missing, lost or damaged packages must be initiated within 45 business days. The shipping company deletes the tracking information after this time period and thus we are unable to assist after 45 business days have elapsed.

Grohmann for Superior Handcrafted Quality. Outdoor knives, Hunting Knives, Fishing Knives, Kitchen Knives, Blocks, Sheaths and more .

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Grohmann Factory Outlet & Store

 


116 Water Street
PO Box 40, Pictou
Nova Scotia, Canada
B0K 1H0

Toll Free Phone 1-888-756-4837

(1-888-7-KNIVES)